Customer Service - Five Star Flags-ViaFive

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Customer Service Call us at 949-650-6698 Purchase Order Policies
We value your business and assure your satisfaction. Please review our customer support policies in this section. If you have any questions or comments, do not hesitate to contact us.

Payment Methods

All of our prices are in U.S. dollars, and we accept payment via : Visa, MasterCard.

BUY BY PHONE - Our customer service representative will call you to collect and verify your credit card information on the phone.
BUY ON-LINE - We use Authorize.Net, a credit card gateway, to enable you to safely and securely use your credit card. If you choose to pay by a secure server using your Visa or Mastercard, you will be prompted to enter your credit card number.
- We never store credit card information in our database or on our server. This is done by Authorize.net whose entire business is a secure SSL encrypted credit card processing. We, and the administrator, have no access to your credit card numbers on our web server.
- We do not sell or otherwise provide any information in our database to third parties.
PAY BY PAYPAL - You can also pay using
If you don't have a Paypal account, click here to sign up for one.
PAY BY CHECK - Please send payment to :

Via Five; 720 Center St. Unit B; Costa Mesa, CA. 92627

Ordering Options

You can order by calling our Customer Service Center at 1-949-650-6698 Monday through Friday 8:00 a.m. to 5:00 p.m. Pacific Standard Time.

Sales Tax

For the most part, we don't charge sales tax. The exceptions are orders delivered to California. California requires us to charge a 7.75 percent sales tax on all products.

For orders shipped to Canada, order recipients are responsible for paying the associated Goods and Services Tax (GST), Provincial Sales Tax (PST), Harmonized Sales Tax (HST) and any applicable duty charges upon the arrival of the order. Any brokerage fees incurred are also the responsibility of the recipient.

Canceling Orders

You may cancel or revise your order — if we are contacted before your order has been processed.
To request a cancellation on an unshipped order:

Call our Customer Service Center at 1-949-650-6698. We recommend calling because your window of opportunity for canceling — which must be done before shipment — can sometimes be very short.

Contact Customer Service Center and fill out an e-mail form.

You will receive an e-mail confirmation after your order has been canceled. Items sold as a set may be canceled only as a complete set.

Once your order has been shipped, it is no longer possible to cancel it. Your option then is to request a Return Authorization from Customer Service and initiate a return.