Customer Service - Five Star Flags-ViaFive

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Customer Service Call us at 949-650-6698 Purchase Order Policies
We value your business and assure your satisfaction. Please review our customer support policies in this section. If you have any questions or comments, do not hesitate to contact us.

Shipping Policies

Review our shipping rates by clicking here.

Five Star Flags provides a variety of shipping options. We strive to process all orders within 24 - 72 hours. We allow you to choose the shipping method in case you need to upgrade to a priority method. Bare in mind if you choose 3 day select, 2nd day air, or next day air, you must take into account the 2 business day order processing time. Subsequent to this processing, your order will be shipped directly from us, to you.

"Drop Shipped" Merchandise

Some times we can have items shipped directly to you from our manufacturing centers - a "drop ship." Many time drop shipped items arrive just as quickly as items shipped directly from our warehouse. When we expect this to not be the case, you will be notified via E-Mail of the expected delivery date.

"Special Ordered" Merchandise

Sometimes it may be necessary to special order an item. If this is going to result in a substantial delay in you receiving your product, you will be notified via E-Mail and given the option of choosing another item or canceling the order.

Shipping Methods

Five Star Flags reserves the right to pick an alternate shipping method that will provide comparable or better delivery times. Sometimes this is necessary for various logistical reasons, however if you chose an expedited shipping method, the alternate method will be comparable. Five Star Flags primarily ships via the United Parcel Service (UPS), however some manufacturers do not support UPS and it may be necessary to substitute US Postal Service or another carrier. You will always receive a ship method that is as fast as, or better, than the one you chose. If this is ever not possible, you will be notified of your options via E-Mail.Once your order has shipped, it cannot be cancelled and may be returned only if in compliance with the Return Policy. Once an order has been shipped, shipping charges are non-refundable.

Holiday Shipping

The holiday shopping seasons presents a unique and exciting challenge to us and all retailers. Although we make every effort to process orders as quickly as possible, please understand that during the holidays shipping and processing could possibly be slower. We suggest that you allot ample delivery time when purchasing gifts for others during the holiday season. You may contact your customer service representative at gifts@Five Star Flags.com if you have any questions about delivery times or gift availability.

Shipping and Handling Charges

Estimated shipping and handling charges for each item can be viewed at the time of purchasing by entering your item(s) in your basket and proceeding to checkout. You can review our shipping rates by clicking here.You will see the shipping and handling charges before you are prompted to enter your credit card information. If you do not agree with the shipping and handling charges, simply abort your order.

Merchandise Damaged in Shipping

For your protection, we recommend that you inspect your merchandise before you sign for it. Our vendors make every effort to prevent shipping damage, but it happens occasionally. If your merchandise is damaged upon arrival, please keep the original shipping carton and:

Immediately contact your shipper's local office for a damage inspection report.

Request that your shipper return the merchandise to the address listed on the package. Please do not return the merchandise yourself � that could delay your reorder or credit.

Contact our Customer Service Center with the damage call tag number issued to you by your shipper and we'll help you reorder the item or get a credit.